Orca Experiences
Value-driving experiences
Enable customers and marketers to collaborate in more effective channels by leaning into the strength of the Salesforce ecosphere.
Built Into Your Customer's Experiences
24%
23%
50%
increase in product feedback.
increase in customer retention rates.
more likely to become brand advocates.
Missions
Connect and grow at every stage of the customer journey
Utilize new opportunities to nurture customers to strengthen your relationships.
- Send dynamically segmented or program wide missions
- Missions for reference calls, referrals, testimonials, reviews, surveys & feedback, content sharing, and more
- Track outreach, engagement, and gifting in one place
engage
Capture content from the most impactful customer stories
Segment missions to engage the right individuals with timely requests, maximizing impact - all at scale.
- Run a survey mission with conditional logic
- Discover customer priorities and offer a rewarding experience aligned with their specific objectives
- Share missions, award badges, and issue points to drive engagement
- Provide a logged-in customer facing experience
appreciate
Celebrate and show thanks
Showing appreciation for your customers goes a long way. Be that big or small, thoughtful outreach and value-focused gifts drive overall program success.
- Manage all your outreach and gifting activities seamlessly in Salesforce
- Choose between one-off perks, redeemed value, or earned tiers
- Relate all activity to Salesforce contact and account records, and report on program ROI
- Integrate your awards using Zapier with gifting platforms such as Sendoso and Tango Card
Impact
Choose how you see data
How you view your data matters. Orca Analytics puts you in the driver seat to customize reports and dashboards - whether you start from scratch with our team or use any of Orca’s industry-sourced pre-built reports.
- Over 30 out of the box reports and 5 out of the box dashboards
- Fully customizable reporting and dashboards
- Powerful data visualization
- Seamlessly integrate Orca with existing data warehouses and solutions
Social Proof
Engage prospects with relevant social proof
Extend Orca's content manage outside of Salesforce by including embedded social proof directly on your website.
- Share testimonials and reviews captured internally or through review sites such a G2 and Capterra
- Defer reference requests with more externally facing social proof
- Drive more engagement with persona and industry filterable social proof
